Continued support during COVID-19
In order to be able to continue providing support to the web publishing community while the university implements social distancing procedures, ITS will discontinue in-person office hours until further notice.
All support requests for web publishing services should be submitted as ServiceNow tickets via email. For situations that require one-on-one discussion in real-time, ITS staff can schedule meetings to take place through Microsoft Teams (chat or video conference) as needed until office hours can be resumed.
To initiate a support request, please use the email address for the specific service in question:
| Service | Support Email |
|---|---|
| Accessibility | accessibility-assessments@utlists.utexas.edu |
| CMS Hosting Platform (Pantheon) | chp-support@utlists.utexas.edu |
| University Blog Service (UBS) | help@sites.utexas.edu |
| University Wikis | help@wikis.utexas.edu |
| UT Drupal Kit | drupal-kit-support@utlists.utexas.edu |
| UT QuickSites | quicksites-support@utlists.utexas.edu |
| UT Web | web@utexas.edu |
| All other web publishing questions | web@utexas.edu |
For more information about the university's schedule and status during this ongoing situation, please visit https://coronavirus.utexas.edu/.