Continued support during COVID-19
In order to be able to continue providing support to the web publishing community while the university implements social distancing procedures, ITS will discontinue in-person office hours until further notice.
All support requests for web publishing services should be submitted as ServiceNow tickets via email. For situations that require one-on-one discussion in real-time, ITS staff can schedule meetings to take place through Microsoft Teams (chat or video conference) as needed until office hours can be resumed.
To initiate a support request, please use the email address for the specific service in question:
|CMS Hosting Platform (Pantheon)||email@example.com|
|University Blog Service (UBS)||firstname.lastname@example.org|
|UT Drupal Kitemail@example.com|
|All other web publishing firstname.lastname@example.org|
For more information about the university's schedule and status during this ongoing situation, please visit https://coronavirus.utexas.edu/.