All support requests for web publishing services should be submitted as ServiceNow tickets via email.
For situations that require one-on-one discussion in real-time, ITS staff can schedule meetings to take place through Microsoft Teams (chat or video conference).
To initiate a support request, please use the email address for the specific service in question:
| Service | Support Email |
|---|---|
| Accessibility | accessibility-assessments@utlists.utexas.edu |
| Pantheon Web Hosting | pantheon-support@utlists.utexas.edu |
| University Blog Service (UBS) | help@sites.utexas.edu |
| University Wikis | wikihelp@utexas.edu |
| UT Drupal Kit | drupal-kit-support@utlists.utexas.edu |
| UT Web | web@utexas.edu |
| All other web publishing questions | web@utexas.edu |
Upcoming Office Hours
FREE training for all Web Pubbers
LinkedIn Learning
Starting in May 2022, LinkedIn Learning content is now available in UTLearn!
Connect your UT EID to LinkedIn Learning so any completed LinkedIn Learning course will be recorded in both your UTLearn and LinkedIn Learning transcripts.
Google Search Central
Get support for your site from Google Search Central.
Have questions about Search Console, search rankings, security issues, or content on your site?
Take a look at their support resources.
Google Analytics 4
Learn how Google Analytics can help you meet your goal through intelligent data collection and analysis.
Find out how the latest generation of Google Analytics can take your measurement strategy to the next level.
University of Texas Libraries
Access to more than 10 million volumes including the latest digital journals, databases and web resources. UT Libraries collects and preserves the finest achievements of human knowledge in support of not only research and instruction needs, but also the exploration of ideas and intellectual innovation.
Campus Email Lists
WebPub
What is UT WebPub?
- a network of UT Web publishers, developers and designers
- a forum for sharing the latest technology, tools and techniques
- a vehicle to create a more cohesive and interactive Web publishing community that will result in a better Web presence for the university.
UT Drupal Users Group
Campus Special Interest Group for the open source content framework of Drupal.
UTWeb Talk
UT Web site admins and content managers discuss use of the UT Web shared Web hosting infrastructure service.
IT Talk
Used by the UT Austin technical support community for troubleshooting questions and sharing information
Be a Slacker!
The Web Publishing team created a channel for our community to ask questions and share information.